This Privacy Policy explains how Silent Crossroad ("we", "us", or "our"), based in Norway, collects, uses, and protects your personal information when you use our website silentcrossroad.com and our services.
1. Who We Are
Silent Crossroad is a personal emotional support and coaching service based in Norway. We offer voice message containers, private sessions, and reflective support. For any privacy-related questions, you can contact us at: hello@silentcrossroad.com
2. What Information We Collect
We may collect the following personal information:
- Full name and date of birth (provided in the intake form)
- Time and place of birth (for astrological reflection, optional)
- Email address (for communication and session confirmation)
- Payment information (processed securely through Stripe — we do not store card details)
- Voice messages and written communication shared during your container
- Any personal information you voluntarily share during sessions
3. How We Use Your Information
We use your information to:
- Provide and personalise our services to you
- Process payments through Stripe
- Send session confirmations, intake forms, and relevant communications
- Prepare astrological and tarot reflections where relevant
- Improve our services
4. Legal Basis for Processing (GDPR)
We process your personal data on the following legal bases:
- Contract performance: to deliver the services you have purchased
- Legitimate interests: to communicate with you and improve our services
- Consent: where you have explicitly agreed to share certain information
5. Data Sharing
We do not sell or share your personal data with third parties, except:
- Stripe (payment processing) — governed by Stripe's own privacy policy
- Where required by Norwegian law or legal obligation
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.
7. Your Rights (GDPR)
As a data subject under GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
To exercise any of these rights, contact us at: hello@silentcrossroad.com
8. Security
We take reasonable technical and organisational measures to protect your personal information. All payment data is handled by Stripe using industry-standard encryption.
9. Cookies
Our website may use basic cookies for functionality. We do not use advertising or tracking cookies.
10. Contact
If you have questions about this Privacy Policy, please contact:
Silent Crossroad
Email: hello@silentcrossroad.com
Website: silentcrossroad.com
Based in Norway